Hybrid Enterprise Program Administrator

at Agilent Technologies

• Job title: Enterprise Program Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $30 - $50 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Enterprise Program Administrator coordinating customer service needs, scheduling maintenance, and managing vendor relationships for Agilent Technologies. Requires remote work capability and experience in a GMP environment.

Responsibilities

• As an Enterprise Program Administrator, your primary responsibilities will be to work with your assigned customers, service vendors, and others as the need arises, to meet the customer's service requirements.
• This will include scheduling Preventive Maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer requests and inquiries.
• You may also be responsible for recommending vendors, administering procurement functions, and reporting costs.
• Schedule on-site repair for contract, warranty, and trade requests.
• Schedule all Preventive Maintenance and Compliance Services.
• Maintain and use accurate coding standards to ensure data accuracy.
• Has ownership of Support delivery for the assigned customer.
• Communicate with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their calls.
• Handles customer feedback and communication.
• Communicates with and leads schedules with 3rd party service providers.
• Development of customer relationships, often requiring tact, persuasion and negotiation skills.
• Directly contact External and Internal Customers of all levels.
• Initiates partner concern to Support Management of Customer issues.
• Solves a variety of problems varying in complexity, involving multi-departments.
• End-to-end service management.
• Understand service management asset delivery needs, service levels, and cost.
• Run Third party service delivery within customer's system and processes.
• Report and supervise 3rd party delivery and costs.
• Recommend improvements for both delivery and costs that meet needs and requirements.

Requirements

• Degree or equivalent combination of education and experience.
• At least 3+ years of meaningful experience for entry to this level.
• Experience using Customer Database Systems.
• Previous experience working in a GMP environment (Preferred but not required).
• Knowledge of GxP guidelines and requirements (Preferred but not required).
• Vital planning and interpersonal skills.
• Previous experience scheduling service events.
• Excellent communication skills.
• Proven efficiency working in a team environment.
• Proven ability to optimally advise the actions of others.
• Ability to work with team members remotely.
• Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products.
• Understand and apply appropriate quality improvement processes.
• Must align with all customer site access requirements, including GMP training and medical requirements.
• Shown ability to adjust quickly to process and policy changes.
• Must be available for occasional travel, including overnight training and other Agilent activities.

Benefits

• eligibility for bonus
• stock and benefits