Credit Analyst III analyzing borrower’s industry information and financial condition for NBT Bank. Completing due diligence and preparing comprehensive financial analysis documents with limited oversite.
About the role
- Customer Experience Analyst at Afya, managing client relationships and onboarding processes in São Paulo. Focusing on user needs and product enhancement through effective strategies.
Responsibilities
- Conduct Discovery: Identify and understand users' needs and propose innovative ideas to improve our products and services.
- Monitor product KPIs: Track key performance indicators.
- Onboard new customers: Lead welcome sessions, present our products and services, and ensure a positive, welcoming initial experience.
- Manage client portfolio: Serve institutions and students with excellence, responding to questions and requests quickly and efficiently via email, chat, and phone.
- Monitor the customer journey: Develop strategies to drive platform adoption and deliver the best possible experience.
- Data analysis: Collect and interpret information about customer usage and performance, identifying trends and opportunities for improvement.
Requirements
- Higher education completed or in progress.
- Experience with CRM tools (desirable), such as Zendesk, Intercom, and others.
- Intermediate proficiency in Microsoft Office.
- Familiarity with customer retention metrics.
- Technical knowledge in support and customer service management.
- Ability to work with data and generate actionable insights.
- Proactivity in backlog management and prioritization of requests.
- Strong communication skills and ability to collaborate with cross-functional teams, especially product teams.
- Experience identifying and reporting product improvements.
- Organized information flow and reporting to leadership.
- Temporary contract through June 30, 2026.
Benefits
- Meal allowance / meal voucher.
- Flexible hours and assignments (for remote roles).
- Transportation voucher (for hybrid or on-site roles).
- Gympass / Wellhub.
- Psicologia Viva (online platform for consultations with psychologists and nutritionists).
- Health and dental plan.
- Life insurance.
- Extended parental leave (up to 6 months for mothers and 20 days for fathers).
- Rede D'Ór: support and important information for mother and baby health, with a network of accredited nurses.
- Partnership with your local SESC (varied programming in education, health, culture, leisure, and social assistance).
- Birthday day off (one day off to take on your birthday or during your birthday month).
- Learning platform with a variety of courses (UCA).
- Language academy (AIA).
- Leadership development program.
- Afya Women Mentoring (MMA).
- Discounts on undergraduate and graduate courses at Afya's educational units.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Cost Performance Analyst collaborating with stakeholders to manage costs and performance in retail supply chain. Developing cost estimation models and ensuring financial control targets are met.
Program Cost Analyst at Moog focusing on financial and schedule performance. Develops integrated plans and supports Earned Value Management System to improve execution.
Sr. Principal/Staff Program Cost & Scheduling Analyst at Northrop Grumman leading program planning and cost analysis with a focus on EVM tools and compliance.
Government Analyst I overseeing fleet tracking system at the Florida Department of Agriculture. Providing technical assistance and creating reports and standard operating procedures.
Functional Analyst SME overseeing Technical Support tasks and collaborating with stakeholders at GDIT. Ensuring compliance and leading innovative solutions in a remote role.
Senior Project Controls Analyst managing cost, schedule, and scope for electric utilities projects. Collaborating with teams to ensure successful project performance and reporting for senior leadership.
Senior Project Controls Analyst overseeing cost, schedule, and scope management for electric utilities. Ensuring project governance, reporting, and financial forecasting across major construction projects.
Senior Project Controls Analyst overseeing project cost, schedule, and scope management in electric utilities. Requires strong analytical and governance skills to manage project teams and report performance.
Senior Project Controls Analyst at TD Thornton overseeing cost, schedule, and scope management for major electric utilities construction projects. Requires analytical skills and project governance expertise.