Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
About the role
- Customer Support Specialist at Aerobotics ensuring customer profiles are accurate and supported. Collaborating with Sales team to improve customer retention and deliver high-quality support in a hybrid role.
Responsibilities
- First line response for our Sales team to ensure our customers are supported
- Set up and maintain customer profiles on the Aerobotics platform, ensuring all information is accurate
- Reformat customer-submitted data for effective use in the platform
- Prepare historical data to enable clear year-on-year comparisons for customers
- Manage data updates and consolidation, ensuring customer information moves smoothly between profiles when changes are required.
- Configure organisational structures to support seamless collaboration between customer teams.
- Review platform insights and ensure they are correctly captured and reflected in customer profiles.
- Identify and resolve gaps in customer data, collaborating with internal teams to complete datasets.
- Use SQL or Excel to generate customised customer reports and support data-driven decision-making.
Requirements
- 2 years of experience within an Operations, Customer Success or Analytical role.
- Customer-first mindset with a strong commitment to delivering a high-quality customer support experience.
- Proven SQL experience and strong data handling skills (cleaning, reformatting, analysing data sets).
- A sharp eye for detail and a natural inclination to identify and drive process improvements.
- Exceptional English verbal and written communication skills, with the professionalism to confidently engage senior customer stakeholders.
- Structured, data-driven problem-solving ability including analysing support metrics, performing root‑cause analysis, and leading initiatives that improve CSAT and reduce response times.
- Experience working cross-functionally, particularly with Product, Sales and Customer Success.
- Bonus: experience in agriculture, supply chain, or AI products.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Customer Service Admin managing regulatory watch and technical support for maritime classification. Engaging with clients and facilitating compliance throughout operations.
Supervise the Customer Service Department ensuring timely outbound shipment deliveries at CEVA Logistics. Oversee team performance and maintain internal relationships for cargo flow optimization.