Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
About the role
- Customer Support Specialist at Aerobotics ensuring customer profiles are accurate and supported. Collaborating with Sales team to improve customer retention and deliver high-quality support in a hybrid role.
Responsibilities
- First line response for our Sales team to ensure our customers are supported
- Set up and maintain customer profiles on the Aerobotics platform, ensuring all information is accurate
- Reformat customer-submitted data for effective use in the platform
- Prepare historical data to enable clear year-on-year comparisons for customers
- Manage data updates and consolidation, ensuring customer information moves smoothly between profiles when changes are required.
- Configure organisational structures to support seamless collaboration between customer teams.
- Review platform insights and ensure they are correctly captured and reflected in customer profiles.
- Identify and resolve gaps in customer data, collaborating with internal teams to complete datasets.
- Use SQL or Excel to generate customised customer reports and support data-driven decision-making.
Requirements
- 2 years of experience within an Operations, Customer Success or Analytical role.
- Customer-first mindset with a strong commitment to delivering a high-quality customer support experience.
- Proven SQL experience and strong data handling skills (cleaning, reformatting, analysing data sets).
- A sharp eye for detail and a natural inclination to identify and drive process improvements.
- Exceptional English verbal and written communication skills, with the professionalism to confidently engage senior customer stakeholders.
- Structured, data-driven problem-solving ability including analysing support metrics, performing root‑cause analysis, and leading initiatives that improve CSAT and reduce response times.
- Experience working cross-functionally, particularly with Product, Sales and Customer Success.
- Bonus: experience in agriculture, supply chain, or AI products.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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