Hybrid Manager, Platform Reliability

Posted 58 minutes ago

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About the role

  • Platform Reliability Manager leading a team for operational efficiency at Adobe. Overseeing platform reliability and incident response across global teams.

Responsibilities

  • Own the reliability and operational health of enterprise operational efficiency platforms, with a mix of end - to - end ownership and shared operational responsibility
  • Lead and develop a geographically dispersed team across North America and Europe, including managing an on - call rotation
  • Establish and evolve a standard operational model for change management and incident response across platforms
  • Drive operational rigor through strong observability practices, including metrics, alerting, and insight into platform health
  • Lead response to major incidents, ensuring clear communication, effective coordination, root cause identification, and durable remediation
  • Act as the primary operational point of contact for SaaS platform vendors, holding providers accountable for reliability, incident response, and service commitments
  • Communicate platform health, risks, and tradeoffs in business - relevant terms to functional partners and leadership
  • Detail operational standards as context for AI (and leverage AI) to improve reliability practices

Requirements

  • Bachelor's degree in engineering or information systems
  • 10+ years of experience in a similar role
  • Experience managing and developing a global, distributed reliability team
  • Strong understanding of observability, incident management, and operational standard methodologies
  • Experience crafting or enforcing change and deployment processes that balance speed with stability
  • Demonstrated ability to manage vendor relationships, including setting expectations, reviewing performance, and driving accountability during incidents or service degradation
  • Familiar with employing AI effectively through context curation and documentation to achieve high velocity and quality in execution.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Manager, Platform Reliability

Job type

Experience level

SeniorLead

Salary

$125,400 - $249,100 per year

Degree requirement

Bachelor's Degree

Location requirements

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