Process Improvement Lead responsible for optimizing business processes at Byline Bank. Working with cross - functional teams to deliver measurable improvements in operational excellence.
About the role
- Operations Team Leader overseeing operational delivery and marketing execution for global clients in a high-performing team environment. Ensuring project quality, efficiency, and transparency in collaboration with multiple specialists.
Responsibilities
- As an Operations Team Leader, you’ll be part of a high-performing in-market team supporting one of our largest global clients. You will oversee the operational delivery of high-quality, profitable production and marketing execution, ensuring projects run smoothly from briefing through to final delivery.
- You’ll play a key role in ensuring transparency, efficiency, and quality across marketing investments — particularly within retail, shopper, and trade activation. This role is hands-on, solution-focused, and highly collaborative, working closely with client services, creative, strategy, and production specialists.
Requirements
- Minimum 5 years’ experience in operations or production management, ideally in retail, shopper, or trade channels.
- Minimum 5 years’ experience leading teams and managing client relationships.
- Proven track record delivering complex, high-value operational or production projects.
- Excellent communication skills; fluent in English and the local market language.
- Strong negotiation, problem-solving, and stakeholder management skills.
- Collaborative and able to build strong relationships across teams and clients.
- Strategic thinker, balancing immediate priorities with long-term objectives.
- Solutions-oriented, organised, and able to manage multiple projects simultaneously.
- Resilient, calm under pressure, and committed to continuous improvement.
- Tech-savvy, capable of using tools and systems to optimise workflows.
- In-market presence required; day-to-day work from client office.
Benefits
- adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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