Director of Customer Success responsible for NRR and expansion in North America at Hiya. Leading customer engagement for major mobile operators and enterprise accounts while fostering a high - performing team.
About the role
- Customer Success Manager at adjoe GmbH responsible for onboarding and supporting app partners. Collaborating with sales and growth teams to drive partner success in a hybrid work environment.
Responsibilities
- Drive the onboarding, retention, and overall success of our new partners
- Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation
- Offer close support during the onboarding process through Slack and calls
- Provide proactive recommendations to optimize first campaigns and use of our platform
- Analyze KPIs related to the performance of your partners and take action accordingly
- Support your teammates in their day-to-day tasks
- Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
- Prepare reports and presentations for your partners
- Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting
Requirements
- minimum of 1-3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position
- exceptional ability to communicate and foster new positive business relationships
- understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
- outstanding communication skills (verbal and written), and fluent in English (other languages are a plus)
- very good analytical skills
- mastering the Google Suite (especially Sheets & Slides)
- output- and revenue-driven attitude
- strong sense of ownership
Benefits
- 30 vacation days
- 3 weeks of remote work per year
- free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP)
- Regular feedback and our development program support your growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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