Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Support Specialist monitoring platforms and resolving customer service tickets in a hybrid environment. Engaging with clients and categorizing support requests efficiently.
Responsibilities
- Monitorear las distintas plataformas y recibir los tickets de soporte o solicitudes de servicio.
- Recibir, categorizar y determinar el nivel de severidad de casos de soporte.
- Interacción directa con el personal del cliente.
- Monitoreo de infraestructura y nuevos casos de soporte.
- Buscar una resolución para los incidentes técnicos a través de la búsqueda de soluciones.
Requirements
- Estudiante avanzado o recientemente graduado de cursos técnicos en sistemas, informática, redes o telecomunicaciones.
- Contar con un mínimo de 1 año de experiencia en soporte IT, técnico en informática, técnico en redes o posiciones similares.
- Experiencia en instalación, soporte o mantenimiento de servidores x86 como Dell, HP, Lenovo.
- Experiencia en administración u operación de plataformas virtuales (VMware ESXi, Hyper-V, OracleVM, Nutanix).
- Microsoft Office – Avanzado.
- Conocimientos básicos de instalación u operación de Windows Server o Linux.
- Inglés – Nivel intermedio.
Benefits
- Cumplimiento de SLA y KPI establecidos.
- Aprobar los exámenes de certificación de los entrenamientos cursados.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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