Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Sales Support Engineer at Acuity Inc. specializing in intelligent building technologies and solutions. Engaging with System Integrators and End-User customers to support technology adoption across various projects.
Responsibilities
- Be the product subject matter expert and dynamic thinker for our Sales Team engaging in various support activities
- New Product Introductions
- Tech focused sessions/webinars/lunch n learns
- Supporting new customer onboardings
- Attending Industry trade shows
- Product feature demonstrations
- Providing supplemental product training
- Supporting projects that are adopting new technology for the first time
- Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations
Requirements
- Exceptional knowledge and understanding of the Tridium Niagara Framework
- EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution
- A solid fundamental understanding of HVAC systems
- Ability to think logically and write programs for HVAC control
- Have a knack for explaining often though as complicated topics in layman’s terms
- Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
- Fundamental understanding of MSTP and IP networking
- Experience with IoT integrations and API’s
- Ability to write code in computer programming languages such as Python, Java, C++
- Advanced understanding of IP networking
- Experience with Linux and or Docker/Containers
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
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