Director overseeing community engagement strategies and subscriber relationship management. Collaborating with teams to drive growth and retention in GS1 Canada’s services.
About the role
- Senior Community Manager ensuring client retention and homeowner satisfaction in HOA management. Building relationships, supporting growth initiatives, and managing multiple communities in Los Angeles area.
Responsibilities
- Manage a portfolio of community associations while building strong relationships with board members
- Prepare, coordinate, and attend board and annual meetings
- Support long-term association needs such as planning, budgeting, maintenance strategy
- Review monthly financial statements and provide insights
- Coordinate closely with internal support teams and vendors for quality service
- Monitor KPIs related to work orders, compliance, and contractor performance
- Conduct periodic community inspections and enforce non-compliance
- Ensure compliance with governing documents, civil codes, and policies
- Verify contractor credentials and manage contracted services
Requirements
- 5 years of HOA portfolio management experience
- CMCA certification or the ability to obtain within your first 6 months
- Evening availability for Board meetings
- Ability to travel for in-person meetings
- Keen knowledge of budgets and the budgeting process
- Strong knowledge of audits, reserve studies, bidding process, and governing documents
- Strong verbal and written communication skills
- Effective presentation skills
- Exceptional time management skills and ability to work independently
- Commitment to timely follow-up on all issues
Benefits
- Medical
- Dental
- Vision
- Pet insurance
- 401(k) with company match
- Life and disability support
- Paid time off including vacation hours, sick time and holidays
- Work-life balance support
- Ongoing training and professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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