Senior Community Manager ensuring client retention and homeowner satisfaction in HOA management. Building relationships, supporting growth initiatives, and managing multiple communities in Los Angeles area.
Responsibilities
Manage a portfolio of community associations while building strong relationships with board members
Prepare, coordinate, and attend board and annual meetings
Support long-term association needs such as planning, budgeting, maintenance strategy
Review monthly financial statements and provide insights
Coordinate closely with internal support teams and vendors for quality service
Monitor KPIs related to work orders, compliance, and contractor performance
Conduct periodic community inspections and enforce non-compliance
Ensure compliance with governing documents, civil codes, and policies
Verify contractor credentials and manage contracted services
Requirements
5 years of HOA portfolio management experience
CMCA certification or the ability to obtain within your first 6 months
Evening availability for Board meetings
Ability to travel for in-person meetings
Keen knowledge of budgets and the budgeting process
Strong knowledge of audits, reserve studies, bidding process, and governing documents
Strong verbal and written communication skills
Effective presentation skills
Exceptional time management skills and ability to work independently
Commitment to timely follow-up on all issues
Benefits
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support
Paid time off including vacation hours, sick time and holidays
Work-life balance support
Ongoing training and professional development opportunities
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