About the role

Operations Coordinator managing administrative tasks for a homeowner's association property in Sacramento. Supporting the General Manager with community projects, vendor management, and facilities maintenance.

Responsibilities

Manage phone calls, emails, and in-person inquiries, route calls and messages appropriately.
Address resident concerns, issue access devices, and assist new residents with onboarding.
Serve as the primary point of contact for homeowners, and vendors on routine administrative matters.
Respond to homeowner inquiries in a professional and timely manner, ensuring consistent communication and accurate information.
Prepare, format, and distribute correspondence, notices/emails, newsletters, and reports as directed by the Manager.
Maintain organized digital and physical filing systems for association records.
Schedule meetings, inspections, and appointments for the Manager.
Process incoming and outgoing mail, including certified and violation notices, as applicable.
Maintain inventory of office supplies and association documents.
Assist in preparing board meeting agendas, notices, reports, take meeting minutes, and execute follow up tasks.
Track contract expiration dates and renewals; maintain organized contract files.
Coordinate vendor access, scheduling, and work order documentation as directed by the Manager.
Support annual budget disclosure preparation and annual meeting mailings.
Support special projects, annual events, and community initiatives, as needed.
Perform other duties as assigned by the Manager or executive management.
Maintain confidentiality of association, homeowner, and company information.

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
High School Diploma or GED Equivalent.
Good verbal and written communication skills, skilled in grammar, spelling and letter composition.
Minimum (2) years office experience.
Minimum typing speed 60 WPM.
Familiarity with office equipment, including computers, scanners, copiers.
Experience with Microsoft Office 2003, Word and Excel.
Availability to work overtime as requested/needed.
Dependable, punctual, and reliable.
Professional manner and appearance.
Ability to understand and follow directions accurately.
Self-starter with good organizational skills, ability to prioritize, time management skills.
Ability to maintain a neat work environment.

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence