Hybrid Operations Coordinator

at Action Property Management

• Job title: Operations Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $23 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sacramento, United States

About the role

• Operations Coordinator managing administrative tasks for a homeowner's association property in Sacramento. Supporting the General Manager with community projects, vendor management, and facilities maintenance.

Responsibilities

• Manage phone calls, emails, and in-person inquiries, route calls and messages appropriately.
• Address resident concerns, issue access devices, and assist new residents with onboarding.
• Serve as the primary point of contact for homeowners, and vendors on routine administrative matters.
• Respond to homeowner inquiries in a professional and timely manner, ensuring consistent communication and accurate information.
• Prepare, format, and distribute correspondence, notices/emails, newsletters, and reports as directed by the Manager.
• Maintain organized digital and physical filing systems for association records.
• Schedule meetings, inspections, and appointments for the Manager.
• Process incoming and outgoing mail, including certified and violation notices, as applicable.
• Maintain inventory of office supplies and association documents.
• Assist in preparing board meeting agendas, notices, reports, take meeting minutes, and execute follow up tasks.
• Track contract expiration dates and renewals; maintain organized contract files.
• Coordinate vendor access, scheduling, and work order documentation as directed by the Manager.
• Support annual budget disclosure preparation and annual meeting mailings.
• Support special projects, annual events, and community initiatives, as needed.
• Perform other duties as assigned by the Manager or executive management.
• Maintain confidentiality of association, homeowner, and company information.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• High School Diploma or GED Equivalent.
• Good verbal and written communication skills, skilled in grammar, spelling and letter composition.
• Minimum (2) years office experience.
• Minimum typing speed 60 WPM.
• Familiarity with office equipment, including computers, scanners, copiers.
• Experience with Microsoft Office 2003, Word and Excel.
• Availability to work overtime as requested/needed.
• Dependable, punctual, and reliable.
• Professional manner and appearance.
• Ability to understand and follow directions accurately.
• Self-starter with good organizational skills, ability to prioritize, time management skills.
• Ability to maintain a neat work environment.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence