Head of Mortgage Late - Stage Default Operations leading Bankruptcy, Foreclosure, and Legal Risk functions at Truist. Ensuring operational effectiveness and regulatory compliance in mortgage default operations.
About the role
- Operations Coordinator supporting client projects, coordinating requirements and monitoring execution. Create documentation and communicate with internal teams for project success.
Responsibilities
- Compile and validate store, target, and product lists to support accurate project scope and execution.
- Obtain and document project billing codes and fulfillment identification numbers; confirm charge structure and client requirements.
- Create and publish project documentation (instructions, timelines, deliverables) and coordinate training/briefings for Field Support teams.
- Partner with Quality Assurance to define standards, validate readiness, and ensure quality execution outcomes.
- Load projects into 360 according to established rules, timelines, and client requirements; confirm fields, locations, and scope are accurate prior to release.
- Monitor field execution, troubleshoot issues, and take appropriate action to ensure high-quality work is completed on time.
- Communicate clearly (verbal and written) with field associates and internal stakeholders to resolve questions and align on expectations.
- Pull and analyze project reports from internal systems; summarize status, risks, and trends for internal review.
Requirements
- Associate or bachelor’s degree in business, operations, or a related field— or equivalent hands-on administrative or operational experience
- Communication skills (written and verbal) with the ability to communicate clearly and effectively with internal teams and management
- Interpersonal skills: ability to build and maintain productive working relationships across teams.
- Ability to manage multiple priorities under tight deadlines in a fast-paced environment.
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