Software Engineer developing AI solutions for Tend, a dental startup focused on patient experience. Collaborating with teams to build reliable software and improve care workflows.
About the role
- Lead technical support operations in an ERP SaaS environment, focusing on incident resolution and team development. Ensure process standardization, cross-team collaboration and optimized multichannel support to deliver a superior customer experience.
Responsibilities
- Responsible for ensuring the technical quality, consistency and efficiency of support operations in an ERP SaaS environment;
- Prioritize and distribute incoming requests, resolve incidents and perform problem analysis with the team;
- Maintain constant interface with Development, Product, Projects and Customer Success teams;
- Standardize processes and keep departmental documentation up to date;
- Prepare reports and monitor performance indicators;
- Provide technical guidance to the team (N1/N2), ensuring continuous development;
- Structure and maintain the multichannel support schedule, ensuring optimized resource allocation and an excellent customer experience;
- Take charge of critical incidents, working with the team and the customer to ensure a high-level resolution and an outstanding experience;
- Anticipate risks, identify patterns and act to prevent recurrence.
Requirements
- Experience leading Technical Support teams;
- Experience with integrated management systems for the retail sector;
- Experience in incident management and prioritization by impact;
- Experience with integrations, APIs, logs and SaaS architecture;
- Basic knowledge of infrastructure, networks and cloud environments.
Benefits
- Happy Day on your birthday — one day off to take care of yourself;
- Company gatherings;
- Emotional wellbeing check-ins;
- Workplace exercise/stretching sessions;
- Health and wellness program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Fullstack Developer contributing to e - health and medical solutions. Working with clients and team in an agile environment based on Scrum.
Salesforce Developer III role requiring 6 years of experience designing and implementing scalable Salesforce solutions, focusing on AI integration and data - driven capabilities.
Senior Salesforce Developer responsible for designing and developing high - performance Salesforce solutions. Leading technical initiatives and optimizing system capabilities using Salesforce technologies
Full Stack Developer building scalable web applications in Cyber domain, working with Angular frontend and Java backend services for end - to - end feature development.
Intern Software Engineer assisting in the design and development of cloud - based eCommerce Payment Platform in an Agile environment.
Advanced Software Engineer designing and developing low - latency backend cloud services for IoT solutions at Resideo. Collaborating with cross - functional teams to enhance user experiences and technical innovation.
Staff Software Engineer in hybrid role at Hinge Health, architecting mobile and backend systems for healthcare technology. Mentoring engineers and improving technical excellence within the CV User Experience team.
Software Engineer at Toku working on full stack web applications using Vue.js and Python/FastAPI. Collaborating with the team to enhance user experience and solve user pain points.
Engineering Lead overseeing technical quality and team management for a global technology platform focusing on trust and transparency in supply chains. Collaborating across time zones in product and engineering teams.