Senior Outside Sales Representative for Comcast selling Internet, Data, and Voice services to small and mid - size businesses. Focus on advanced communication solutions and maintaining customer relationships.
About the role
- Account Executive developing relationships with B2B or B2C clients for ACOM Sistemas' ERP solutions. Responsible for upselling and client satisfaction in a hybrid work environment.
Responsibilities
- Develop and maintain strong relationships with a portfolio of B2B or B2C clients, acting as a strategic point of contact;
- Proactively identify opportunities to offer upgraded versions of products or services (upsell) or complementary solutions (cross-sell);
- Responsible for explaining to clients the benefits and added value of new features or plans, ensuring they understand how the new solutions can be effective;
- Conduct the sales process in a consultative manner;
- Perform ongoing follow-up to ensure client satisfaction and success with the acquired solutions, reducing churn and strengthening loyalty;
- Keep the CRM up to date with all interactions and opportunities, and prepare progress reports and sales forecasts for management;
- Work closely with Customer Success (CS) and Marketing teams to ensure a cohesive customer experience and identify the best moments for expansion approaches.
Requirements
- Proven experience in sales, preferably in Inside Sales, account management, or Customer Success, with a track record of success in upsell or cross-sell;
- Strong communication (verbal and written) and negotiation skills, with the ability to overcome objections;
- Analytical mindset, with ease analyzing customer data to identify trends and opportunities;
- Excellent relationship-building skills and empathy to understand customer needs;
- Organized and proactive, with the ability to manage multiple accounts and priorities;
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Agendor) and sales technologies.
Benefits
- Birthday "Happy Day" — one day off to dedicate to yourself;
- Company social events;
- Emotional well-being check-ins;
- Workplace exercise/stretching sessions;
- Emotional Health Program;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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