Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Implementation Manager leading customer implementation of recognition and rewards platform at Achievers. Guiding a team to ensure seamless project delivery in fast-paced environment.
Responsibilities
- Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
- Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
- Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
- Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
- Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
- Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
- Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
- Meet or exceed departmental metrics and/or KPIs
Requirements
- Can do, team-oriented attitude.
- Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
- Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Strong written and verbal communication skills with a broad range of people.
- Evidence of effective multi-tasking and managing tight project schedules.
- Strong attention to detail and organizational skills.
- Demonstrated flexibility, adaptability, and drive.
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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