Hybrid Implementation Manager

at Achievers

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$78,000 - CA$90,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Toronto, Canada

About the role

• Implementation Manager leading customer implementation of recognition and rewards platform at Achievers. Guiding a team to ensure seamless project delivery in fast-paced environment.

Responsibilities

• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
• Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
• Meet or exceed departmental metrics and/or KPIs

Requirements

• Can do, team-oriented attitude.
• Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
• Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
• Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
• Strong written and verbal communication skills with a broad range of people.
• Evidence of effective multi-tasking and managing tight project schedules.
• Strong attention to detail and organizational skills.
• Demonstrated flexibility, adaptability, and drive.

Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage beginning on your first day
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation to recharge, so you can bring your best
• Employee and Family Assistance Program offering mental health, legal, and financial counselling
• Supported professional development and career growth (Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groups that celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office