Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Family Support Specialist working with families in Nebraska affected by the child welfare system. Supervising visits, providing transportation, and coordinating with Health and Human Services on family goals.
Responsibilities
- Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
- Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
- Documentation: Maintain accurate and unbiased reports of each visit.
- Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Education: Preferred Bachelor’s degree in a Human Services field, But NOT Required !(Social Work, Psychology, Human Services, Counseling, etc).
- Experience: Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system.
- Age Requirement: Candidates must be at least 21 years old.
- Background & Driving Record: Clear criminal history and a driving record with no more than three points assessed.
- Communication & Writing Skills: Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Mileage Reimbursement: 55 cents per mile
- Drive Time: $18 an hour
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