Hybrid Global Services Manager

at ABBYY

• Job title: Global Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, London, United Kingdom

About the role

• Global Services Manager enhancing operational efficiency at ABBYY and supporting governance for enterprise customers. Leading operations across UK and EMEA regions with a focus on automation and sustainability.

Responsibilities

• Support the strategic vision for Global Services to enhance operational efficiency and governance.
• Align operational activities with corporate goals while allowing for regional flexibility.
• Drive sustainability and corporate responsibility programs in line with company objectives.
• Assist with regulatory compliance, governance, and administrative operations.
• Streamline administrative processes to ensure smooth, cost-effective operations.
• Utilize digital tools to automate key functions such as document management, travel, procurement, and communications.
• Continuously improve governance structures and internal controls to ensure efficient and consistent operations.
• Oversee office facilities, including lease agreements, space planning, and real estate considerations.
• Partner with HR and other stakeholders to create safe, efficient, and comfortable workspaces that promote employee productivity and well-being.
• Support office relocations, expansions, and renovations while minimizing operational disruption.
• Ensure adherence to all relevant local and international regulations and internal governance standards.
• Maintain up-to-date legal documentation, risk management plans, and business continuity strategies.
• Lead crisis management initiatives to minimize operational risks.
• Support or lead procurement activities, including vendor onboarding, compliance with corporate procurement policies, and vendor relationship management.
• Oversee travel and events coordination, ensuring alignment with company policies and cost efficiency.
• Resolve operational issues with vendors and service providers to ensure seamless support.
• Foster a positive and inclusive work environment through programs that enhance employee satisfaction and productivity.
• Promote workplace safety, health, and well-being initiatives that exceed compliance requirements.
• Lead or support corporate governance, risk management, sustainability and CSR initiatives, facilities and infrastructure, travel & events, procurement & vendor management, credit cards & expense management, and G&A communications.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• 5–10 years of experience in office administration, operations, or corporate services, with leadership experience preferred.
• Proven expertise in optimizing administrative processes, managing vendors, and driving cost efficiencies.
• Strong project management skills with experience in office improvements or technology upgrades.
• Solid understanding of corporate governance, health and safety regulations, and compliance requirements.
• Excellent communication and interpersonal skills to engage with senior leadership, internal stakeholders, and external vendors.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems (e.g., NetSuite) and other digital platforms.

Benefits

• Work from home, remotely, or hybrid
• Private health insurance
• Private pension ( up to 5% EE and 4% ER )
• Volunteering Time Off (2 days/ year)
• Flexible working hours