New Home Consultant responsible for guiding homebuyers through purchasing process while engaging visitors and processing home sales. Join Lennar, one of the nation's leading homebuilders, in creating impact for communities.
About the role
- Leisure Travel Consultant driving customer satisfaction through service and sales of ACG travel products. Handling travel arrangements and ensuring member support for 14+ million customers.
Responsibilities
- Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Corporate Employees, Leisure Travel Clients and Members
- Determine client needs based on individual consultation
- Emphasizes preferred vendors as appropriate
- Cross sell membership to align with the ACG Connected Member Vision
- Consummate sales by making necessary travel arrangements
- Advise Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares
- Receive, investigate, and provide timely resolution to travel problems and issues
- Plan and book Western Hemisphere and European international airline reservations
- Plan and book complex international and domestic itineraries, hotel, car and rail reservations
- Meet or exceed established performance, production and quality standards
- Learn and use a variety of travel related information including geography and travel resource material
- Work independently with minimal supervision
- Arrange travel itineraries for small groups
- Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
- Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
- Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
- Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
Requirements
- High school diploma or equivalent
- Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions
- Car, Hotel and Insurance knowledge
- Tourism nomenclature
- North American geographical relationships
- Worldwide reference sources
- Perform basic mathematical skills including percentages
- Communicate effectively in the work environment and with the public
- Plan and organize with an attention to detail and accuracy throughout the selling/servicing process
- Work in a team environment to promote member/customer satisfaction
- Knowledgeable about passport and visa requirements for international travelers
- Knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO)
- company paid holidays
- CEO days
- floating holidays
- Paid volunteer day annually
- Tuition assistance program
- professional certification reimbursement program
- other professional development opportunities
- AAA Membership Discounts
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