Deal Desk Manager leading the Revenue Operations deal desk function for Nitro's software business. Ensuring efficient sales processes while maintaining compliance and protecting profit margins.
About the role
- Change Management Team Manager leading change practitioners in Claims initiatives. Requires 2-3 years in OCM and claims management; based in Costa Mesa, CA or Coppell, TX.
Responsibilities
- Lead a team of change practitioners to drive adoption and readiness for Claims initiatives.
- Develop and execute OCM strategies and plans for Claims programs, including communications, training, and readiness activities.
- Review claim files regularly for quality.
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
- Coach and counsel employees on performance in a responsive and timely manner.
- Resolve a variety of customer service issues through communication and interaction.
- Manage employee recruitment and development effectively.
- Identify and implement staff development and training needs to support an effective succession plan.
- Maintain knowledge of current industry developments and best practices.
Requirements
- 2-3+ years of experience in Organizational Change Management (OCM)
- 1-3+ years of experience in claims management or demonstrated success in leading teams preferred.
- Bachelors Equivalent combination of education and experience Preferred
- Proven application of Prosci/ADKAR methodology; certification a plus.
- 1-3 years Supervisory Preferred
- Advanced organizational, planning and delegation skills critical.
- Advanced oral and written communication skills necessary.
- Advanced interpersonal skills essential.
- Ability to effectively lead change required.
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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