About the role

  • Deliver exceptional customer support across email, live chat, and social media
  • Manage order queries, exchanges, and returns in line with company policies
  • Track and resolve delivery issues promptly and professionally
  • Maintain detailed and accurate customer records using internal systems
  • Collaborate with internal teams to communicate customer feedback and improve the overall experience
  • Uphold 4th & Reckless’ tone of voice and brand values in every interaction
  • Identify opportunities to go above and beyond — turning issues into positive brand moments

Requirements

  • Previous experience in a customer service or eCommerce support role (fashion experience is a plus!).
  • Educational background within Fashion, Business, Marketing or related background is beneficial but not essential
  • Exceptional written and verbal communication skills
  • Strong problem-solving abilities with a calm and empathetic approach
  • Highly organised with great attention to detail, accuracy and proactive nature
  • Demonstrates a genuine passion and enthusiasm for the brand
  • Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)
  • Team player with a collaborative and positive, “can-do” attitude
  • Willingness to go above and beyond for customers and colleagues

Benefits

  • Birthday day off
  • 25-day holiday
  • Flexible hours
  • Vibrant team
  • 40% off staff discount
  • Team socials
  • Free Parking
  • Competitions
  • Hybrid working - 4 days in the Altrincham office

Job title

Customer Care Assistant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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