Business Analyst managing analysis activities for Inchcape Shipping Services. Conducting validation workshops and translating business needs into structured documentation for project lifecycles.
Responsibilities
Own and be accountable for all business analysis activities and outcomes within the team.
Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
Facilitate playback and validation workshops – with business users and other product teams alike - to confirm understanding and alignment on deliverables.
Apply a range of business analysis techniques to elicit, elaborate, and manage business, product, and system-level requirements.
Perform functional decomposition to translate business needs into Epics and User Stories.
Produce and maintain structured documentation including: Business Requirements, Functional & Non-Functional Requirements, Interface/Integration Requirements, Transition Requirements.
Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
Identify pain points, business goals, benefits, and expected outcomes.
Conduct gap and impact analysis to assess change implications.
Analyse and document data flow requirements across systems, including transitions and transformations.
Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.
Maintain requirements traceability throughout the project lifecycle.
Assist in resolving complex production issues and support solution implementation.
Support key functional and integration testing activities.
Validate deliverables against requirements and assist in defect triage and resolution.
Prepare SOPs and training/user guides for new features and functionalities.
Deliver user training and support change implementation across impacted teams.
Contribute to the growth and standardization of the Business Analysis practice.
Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.
Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.
Requirements
Degree educated
8+ years of proven business analysis experience
Business Analysis certification - CBAP/CCBA, or BUSA level 4 and above
Experience with tools such as JIRA, Confluence, MS Visio, Draw.io, Lucid chart, Enterprise Architect
Visual modelling techniques – BPMN, UML 2.0 and above
Strong understanding of SDLC, development team roles, and engineering processes.
Understanding of Agile methodologies and ways of working
Good understanding of project management methodologies (e.g. Scrum, Kanban, Scaled Agile, SAFe, ITIL etc)
Been part of a large-sized global IT Business Analysis Team
Experience in DevOps, Production Support.
Ability to work with a wide range of stakeholders.
Highly adaptable, strong prioritization and ability to work well under pressure to meet deadlines.
Benefits
A diverse range of benefits, depending on your geographical location.
A place to grow your career - we’ll help you set big goals and exceed them.
Competitive salary package and performance-based bonus scheme.
Premium medical health insurance coverage.
Work with talented, committed, and supportive teammates.
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