Business Account Manager maintaining relationships with struggling clients for major business accounts. Analyzing client files and establishing strategies to ensure satisfaction and profitability at Desjardins.
About the role
- Sr. Account Manager leading the execution of marketing & PR campaigns at 1Milk2Sugars. Responsible for client management and strategic guidance in integrated marketing efforts.
Responsibilities
- As a Sr. Account Manager, you will be responsible for managing client accounts and leading the execution of strategic marketing & PR campaigns.
- Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.
- Develop and maintain strong client relationships, serving as a trusted advisor and strategic partner.
- Lead the development and execution of integrated marketing & public relations campaigns, working closely with internal teams to ensure projects are delivered on time and within budget.
- Define project objectives, timelines, and budgets, and monitor progress to ensure successful project delivery.
- Provide strategic guidance to clients, identifying opportunities for growth and optimization.
- Actively participate in new business development efforts, including identifying leads, pitching and contributing to proposals.
- Mentor and provide guidance to direct reports and other team members.
- Stay informed about industry trends and best practices, sharing insights with clients and internal teams.
- Ensure client satisfaction and retention through exceptional service delivery and proactive communication.
- Prepare and review thoughtful client reports: monthly, quarterly and campaign recaps with attention to insights and strong analytical data.
- Take the lead in drafting SOWs and contracts for new projects or campaigns, ensuring that all terms and conditions are clearly defined and documented.
- Collaborate with finance dept. and partners to ensure that contract documents comply with company policies, legal requirements, and industry standards.
- Provide guidance and support to the account team in contract preparation, reviewing their work and offering feedback as needed.
- All other duties or projects as assigned.
Requirements
- Bachelor's degree/certificate in Communications, Public Relations or other related specialties is preferred
- Minimum 5 years working experience in public relations (Agency experience is a must) working with fashion, beauty or lifestyle clients.
- Proven track record of success in managing client relationships and delivering strategic marketing campaigns.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Strategic thinker with a creative mindset and problem-solving abilities.
- An understanding of the media landscape and past relationships with key editors & influencers is an asset, ideally in the aforementioned industries.
- Strong written and verbal communication skills in English, as this role involves direct client communication and content creation for English-speaking markets.
- Proficiency with Mac systems, as well as Office software (Word, PowerPoint & Excel).
- Polished writing & presentation skills; both written & in person.
Benefits
- Full benefits (medical, dental, vision) for full-time employees.
- Half-day Fridays every Friday
- Paid company-wide closure during the December holiday season.
- Complimentary Calm app subscription and access to Perkopolis.
- Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period.
- After one year, enjoy the freedom to work from anywhere.
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