Nurse Manager overseeing patient care and personnel at Duke Urgent Care Hillsborough. Responsible for clinic operations, quality improvement, and staff management.
Responsibilities
Manage and coordinate patient care and personnel needs in a DUHS clinic
Work performed involves managing multi-specialty nursing services delivered within a specified clinic
Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff
Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance
Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO)
Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives
Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities
Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials
Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling
Counsel and conduct formal discipline of clinical staff as needed
Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes
Requirements
Bachelor's degree in Nursing is required
Master's degree in Nursing strongly preferred
Three years of nursing experience is required
Must have current or compact RN licensure in the state of North Carolina
BCLS certification required
Nurses hired into leadership positions must obtain a leadership certification within three months of hire
New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible
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