customer-support

På Doktor.se vill vi göra saker annorlunda. Vi vill utmana och förändra en hel bransch. Allt började med en idé om att det måste gå att skapa en vårdlösning som är bättre anpassad till vår tid och våra behov. Att det måste gå att få moderna digitala verktyg och traditionell fysisk vård att samverka med utgångspunkt i patientens behov. Och att göra det så att det inte bara blir tillgängligt för våra patienter utan också bidrar till att utveckla det sätt som vård erbjuds på idag. För oss alla. Det här är faktiskt vad vi gör idag. Men vi är långt ifrån klara och är ute på en spännande förändringsresa. Där kan du få vara med och bidra.

Vill du lära känna oss på Doktor.se och se våra lediga jobb, varmt välkommen till karriärsidan!

Doktor.se

• Utveckla företagets samlade support- och kundupplevelsefunktion (IT-support, techsupport, kundsupport, patientsupport) till en enhetlig, skalbar och kvalitativ modell
• Säkerställa en förstklassig upplevelse för användare, medarbetare och patienter
• Göra arbetet mer effektivt och mindre sårbart genom AI, automatisering och datadrivna beslut
• Ta fram övergripande strategi och organisationsmodell för all supportverksamhet
• Säkra enhetliga processer, standarder och kvalitetsmått över alla supportområden
• Bygga upp ett tvärfunktionellt supportteam och driva förändringsledning
• Införa AI-stöd och självbetsjälning i supportflöden samt utvärdera moderna verktyg och plattformar
• Mäta, optimera och förbättra kundnöjdhet med feedbackloopar till produkt/utveckling
• Ta fram KPI:er och dashboards för effektivitet, ärendevolymer och kvalitet; analysera data för att förutse behov och förebygga problem

Head of Customer Experience

Lead development of unified support and CX, implement AI and automation across patient and employee support at Doktor.se healthcare group.

bookkeeper

Epidemic Sound is a global MusicTech company headquartered in Stockholm, Sweden, that is on a mission to soundtrack the world.

Epidemic Sound makes soundtracking content simple with access to high-quality music and sound effects. Content creators, from YouTubers to production companies, broadcasters and global brands, can add music and sound to their videos across any platform without worrying about hidden fees or takedowns.

While providing storytellers with soundtracks to elevate their content, the Epidemic Sound ecosystem gives artists a way to make a living in music and thrive both commercially and creatively. We’re proud to compensate our artists competitively via upfront payments, splitting music streaming royalties 50/50, and quarterly bonuses based on performance.

The company was co-founded in 2009 and has offices in five major cities across the globe: Stockholm, New York City, Los Angeles, Seoul and Amsterdam.

Epidemic Sound

• Coordinate payroll information and ensure accurate salary approvals each month.
• Review and verify payroll controls before each payout to ensure accuracy and compliance.
• Improve administrative processes connected to payroll.
• Provide support and answer payroll-related questions for colleagues and managers.
• Prepare documentation and reports for audits and authorities.
• Collaborate closely with internal teams and external payroll providers.

Payroll Specialist

Payroll Specialist managing payroll accuracy, approvals, compliance and reporting for music-tech company Epidemic Sound. Temporary cover Dec 2025–Aug 2026.

product-specialist

Sitoo is a world-leading Unified Commerce Platform anchored by Point of Sale (POS) for global retailers. Providing a cost efficient, game-changing technology, enabling retailers to unify all stores and online sales channels, in real time. 

The result is streamlined inventory management, empowered store associates, exceeded customer expectations and never-missed sales. Sitoo is trusted by brands and retail chains in Europe, Middle-East, Asia-Pacific and North America. Sitoo is a fast growing Swedish tech company with HQ in Stockholm.

Sitoo

• Provide technical guidance to customers and colleagues within the organisation
• Resolve complex product-related issues escalated from 1st line support
• Continuously enhance product support resources, including knowledge base articles and troubleshooting guides
• Collaborate with the tech team to provide insights from customer cases and contribute to product improvements
• Stay up-to-date with product updates and new features to address customer concerns accurately

Product Specialist

Product Specialist resolving complex technical cases for Sitoo's Unified Commerce Platform. Provide product expertise, improve support resources, and collaborate with engineering.

backend-engineer

At Solidicon, we're more than just a game development studio; we set hearts racing around the world, one thrilling game at a time.
Our journey is fueled by a deep-seated passion for technology and an unwavering commitment to innovation. We believe in pushing the boundaries of the digital realm to create immersive experiences that are not just engaging but truly transformative.

Rooted firmly in the rich tradition of Swedish innovation, Solidicon stands as a beacon of precision, functionality, and aesthetic simplicity. Our approach is underpinned by a relentless pursuit of excellence, ensuring that each product we deliver isn't just visually attractive but also represent the highest standards of quality.

Since our start in 2006, Solidicon has continually set hearts racing across the globe, one thrilling game at a time. Our mission is clear: to spark excitement every day, constantly striving to surpass our own achievements. We bring fresh, innovative fun to players in over 30 countries, showcasing our technological expertise and creative innovation.

At Solidicon we meld tradition with innovation, quality with creativity, and individual talent with collective ambition, to continually redefine the future of digital gaming and entertainment.

SOLIDICON

• Develop robust, scalable, and maintainable backend solutions using .NET (C#)
• Collaborate with the Retail Team to design and implement features that enhance the gaming experience
• Contribute to frontend development when needed, using JavaScript, TypeScript, HTML, and CSS
• Take part in end-to-end development, from concept through deployment and maintenance
• Share insights on emerging technologies and contribute to continuous improvement of practices
• Drive the full software lifecycle: requirements gathering, solution design, coding, testing, deployment, and maintenance
• Database Management: Design and optimize MySQL (or similar SQL) databases
• Troubleshoot, debug, and resolve software issues across development and production environments
• Architect and implement backend systems capable of supporting growing traffic and data loads
• Stay current with industry trends and best practices in .NET and full-stack development

Backend .NET Developer – Retail

Backend .NET Developer building scalable backend systems for Solidicon’s gaming platform. Implement end-to-end .NET solutions, database optimization, and frontend integration.

sales

Citi is a global financial services company providing a wide range of financial products and services, including banking, investment, and wealth management. With over 200,000 employees around the world, Citi emphasizes career growth, diversity, inclusion, and community impact. The company operates in strategic locations worldwide and offers opportunities for professionals and graduates to join a diverse and inclusive team. Citi prioritizes employee well-being with industry-leading benefits and a commitment to equal opportunity employment. By leveraging technology, Citi matches potential employees with roles that best suit their skills through features like resume matching.

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

For information on Citi’s commitment to privacy, visit on.citi/privacy.

Citi

• Manage a portfolio of Nordic-based global corporate clients as Global Solution Sales Manager (Director)
• Lead sales origination, pipeline development and customer revenue growth for assigned corporate clients in the Nordics
• Increase customer penetration and cross-sell of TTS products and solutions across a 95+ country network
• Act as a Trusted Advisor for complex cash and working capital solutions, developing client dialogue across buying centres with product and specialist partners
• Support client experience initiatives in partnership with banking, servicing and client success teams
• Develop account plans and coordinate sustained client calling routines with key stakeholders and banking teams
• Drive client engagement and support TTS and franchise marketing thought-leadership initiatives
• Work with Legal, Compliance, Market and Credit Risk, Audit and Finance to ensure governance and control
• Demonstrate responsible finance, governance, compliance and ethical behaviour

Director, Global Solution Sales

Lead origination and cross-sell of cash, payments, cards and working capital solutions for Citi TTS across Nordics and 95+ country network

supply-chain

Electrolux Group is a Swedish multinational company specializing in the manufacturing and distribution of home appliances. With a strong commitment to sustainability and technological innovation, Electrolux aims to shape living for the better by offering durable and efficient products. The company fosters a multicultural work environment that emphasizes diversity and inclusion, and provides opportunities for career growth across various regions including Europe, North America, Latin America, and Asia. Electrolux is at the forefront of automation and digital transformation, making it an attractive workplace for innovators who value ownership and accountability. Their product line includes appliances that contribute to energy savings and eco-friendly living.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information, go to www.electroluxgroup.com.

Electrolux Group moderation policy: 
We welcome your comments, viewpoints and thoughtful discussion on this page. At Electrolux Group, we are guided by our values of respect, dignity and common courtesy and ask that any comment you post on our page contributes to the LinkedIn community in a positive manner as set out in LinkedIn’s Community Guidelines and User Agreement. Accordingly, we will report any individual or organization who shares abusive, hateful or harmful comments on our page relating to a person or group of people and/or otherwise uses foul or otherwise offensive language and we retain the right to remove such comment.

Electrolux Group

• Lead end-to-end inbound and outbound supply chain operations across Europe and Asia for Electrolux
• Oversee supply chain planning and S&OP, logistics operations, materials planning, and inbound activities
• Manage Direct-to-Consumer (D2C) fulfillment and aftermarket logistics
• Drive exceptional service, cost optimization, and overall supply chain performance
• Build the supply chain of the future with focus on digitization, operational efficiency, and consumer-centric approach
• Member of the Business Area Europe-APMEA leadership team reporting to the CEO of the Business Area
• Lead a diverse team of approximately 1,300 professionals and manage flow of over 20 million products annually
• Provide day-to-day leadership and vision to maximize performance and efficiency
• Lead the S&OP process with the commercial team and optimize service, inventory/working capital, and cost
• Mentor, coach, and develop the supply chain leadership team and organization
• Develop supply chain capabilities and deliver digital and process transformation
• Engage with BA Europe-Asia executive leadership and represent the supply chain perspective in strategic business topics

Head of Supply Chain

Lead end-to-end supply chain across Europe and Asia for Electrolux; drive digitization, S&OP, logistics, and D2C fulfillment.

technical-product-manager

Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.

Sinch brings businesses and people closer with tools enabling personal engagement. Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. Our global headquarters are in Stockholm, Sweden, and we have a local presence in more than 30 countries - probably somewhere near you!Shares are traded at NASDAQ Stockholm: XSTO: SINCH

Sinch

• Take ownership of core Enterprise IT AI capabilities: connectors, LLM services, knowledge ingestion, guardrails, governance tooling.
• Partner closely with central AI Function, Infrastructure, End-User Support, Security, Legal, Privacy, and other IT teams.
• Define, deliver, and continuously improve technical products, integrations, and operating model enabling AI at scale.
• Own product vision, roadmap, and backlog; translate business needs into PRDs, epics, and acceptance criteria.
• Balance quality, cost, and latency trade-offs for AI workloads and align backend capabilities with agent experiences.
• Scope, design, and deliver secure AI connectors for enterprise platforms and partner on performance, resiliency, disaster recovery.
• Lead document classification, taxonomy initiatives, and define ingestion, enrichment, and retention standards for enterprise knowledge.
• Establish data access rules, redaction/DLP policies, and least-privilege models to protect PII and sensitive content.
• Define LLMOps quality metrics, run A/B experiments, and establish observability (feedback loops, drift detection, hallucination monitoring).
• Partner on policy, DPIAs, data residency, logging, audit, and define incident response runbooks; coordinate with Problem/Change Management.
• Establish RACI across AI, Enterprise IT, and business units; build enablement for End-User Support and coordinate training and adoption programs.
• Own OKRs and executive reporting for EIT AI; continuously re-prioritize based on business impact, risk, and feedback.

Technical Product Manager, AI

Lead product vision and delivery for Sinch's enterprise AI connectors, LLM services, governance, and safety; partner with AI, infra, security, and support.

Karo Healthcare is a healthcare company focused on providing smart choices for everyday healthcare, aiming to empower individuals to take control of their daily health needs. The company offers a range of trusted brands and products to address, treat, and prevent everyday health-related problems. They are dedicated to improving quality of life through innovative and strategic approaches, with a commitment to sustainability and diversity. Karo products are available in over 90 countries, with their core markets in Europe and the Nordic region. The company is also involved in corporate social responsibility, supporting initiatives like Operation Smile.

Karo Healthcare delivers smart choices for everyday healthcare. 

We own and commercialise branded, original over-the-counter products and prescription medicines across a range of everyday categories, including intimate health; skin health; digestive health, foot health; pain, cough and cold; wellness; and specialty products. 

Our products are available in more than 90 countries and sold through pharmacies, retailers and via healthcare providers. We have our own sales organisation in more than 10 European countries, with the Nordic region as our core market. 

Karo Healthcare is headquartered in Stockholm, Sweden, and owned by EQT Partners since 2019.

Karo Healthcare

• Ensure products are available for customers in time and a cost-effective manner following the Karo Healthcare QMS
• Set proper stock levels, communicate forecast to suppliers, place orders and ensure goods are delivered in time and to the right quality to various warehouses
• Manage Service Levels (product availability at warehouse)
• Manage Inventory (Days on Hand)
• Manage Planning Parameters (Lead Time, MOQ; OTIF, SS)
• Excess management and expiry dates management
• Manage reporting on out-of-stock (OOS) and mitigation plans
• Manage daily operational tasks to ensure targets are met, quality fulfilled, and agreed processes are followed and developed
• Lead and contribute in meetings with suppliers to ensure effective collaboration
• Escalate risks related to supply shortage and work on mitigation plans cross-functionally in a proactive way
• Contribute to drive Planning & Logistic supply chain excellence forward
• Contribute to Supply Chain Development roadmap for Planning and Logistics
• Manage system settings to optimize inventory levels and service level to customers

Supply Chain Planner

Plan inventory, place orders and manage suppliers to secure on-time supply for Karo Healthcare consumer health brands. Drive planning KPIs, excess and expiry management, and process improvements.

Hybrid Sweden Jobs