Clinical Application Manager at GE HealthCare responsible for application support strategy and team management. Driving sales, profit, and market share improvements through clinical education and customer relationship management.
About the role
- Service Delivery Manager responsible for driving service excellence at Integrity360. Managing security services and ensuring adherence to SLAs for clients in a hybrid setting in Sweden.
Responsibilities
- Responsible for driving service excellence & ensuring the highest level of performance is delivered to clients
- Deliver multiple services to a key client in the form of Managed Security Services & infrastructure support agreements
- Sole responsibility for Service Level Management, focusing on contractual SLA management and customer satisfaction
- Manage escalation of major incidents & issues, ensuring service stability
- Lead multiple internal projects delivering enhancements & improvements
Requirements
- Minimum 2-3 years working in a similar Service Delivery Management position
- Experience in Client Facing roles with reporting & presentation requirements
- Experience in a Managed Services & Helpdesk environment
- Previous IT Infrastructure Management Experience
- Excellent interpersonal and communication skills both verbal and written
- Fluent English speaker
- Certifications: ITIL Qualified to Foundation level minimum
- Educated to Degree Level desirable
Benefits
- Learning and development opportunities
- Dynamic culture fostering innovation and collaboration
- Progression opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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