Customer Service Representative supporting members and patients with healthcare inquiries while delivering exceptional service and accurate information. Ideal for those with compassion and healthcare experience.
About the role
- Working Student in Customer Service supporting clients' financing solutions at VR Smart Finanz. Engaging with customers, coordinating with sales, and inputting data in systems.
Responsibilities
- You contact our customers to advise them and, with your friendly and sales-oriented manner, generate interest in expanding the customer relationship through financing solutions.
- When necessary, you coordinate transferring interested customers to second-level sales or to advisory services at a participating Volks- und Raiffeisenbank.
- After each call, you reliably enter all relevant information directly into our systems.
- You handle customer callbacks, celebrate your progress with us, and bring new ideas to the project team.
Requirements
- You are an enrolled student — your field of study is not important to us, as we provide the necessary training during onboarding.
- You enjoy making phone calls and are reliable and organized.
- Friendly and confident manner when dealing with our customers.
- Enjoy interacting and exchanging ideas.
- You are characterized by social and communication skills, negotiation ability, and a healthy dose of persistence.
- Confident in conducting conversations and able to keep a cool head at all times.
Benefits
- High flexibility — e.g., through remote work.
- We support your professional and personal development — e.g., through trainings and access to our learning platform, Masterplan.
- Excellent networking opportunities — e.g., at our welcome days or after-work events.
- Work on equal footing — e.g., thanks to our informal first-name culture and mutual feedback.
- Attractive compensation — from €1,200 gross for 20 hrs/week, 12 paid vacation days (3-day week), and additional perks such as Corporate Benefits from reputable providers.
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