Hybrid Working Student Customer Service & Advisory

at VR Smart Finanz

• Job title: Working Student Customer Service & Advisory
• Job type: Part Time
• Experience level: Entry level
• Salary: €1,200 per month
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Germany

About the role

• Working Student in Customer Service supporting clients' financing solutions at VR Smart Finanz. Engaging with customers, coordinating with sales, and inputting data in systems.

Responsibilities

• You contact our customers to advise them and, with your friendly and sales-oriented manner, generate interest in expanding the customer relationship through financing solutions.
• When necessary, you coordinate transferring interested customers to second-level sales or to advisory services at a participating Volks- und Raiffeisenbank.
• After each call, you reliably enter all relevant information directly into our systems.
• You handle customer callbacks, celebrate your progress with us, and bring new ideas to the project team.

Requirements

• You are an enrolled student — your field of study is not important to us, as we provide the necessary training during onboarding.
• You enjoy making phone calls and are reliable and organized.
• Friendly and confident manner when dealing with our customers.
• Enjoy interacting and exchanging ideas.
• You are characterized by social and communication skills, negotiation ability, and a healthy dose of persistence.
• Confident in conducting conversations and able to keep a cool head at all times.

Benefits

• High flexibility — e.g., through remote work.
• We support your professional and personal development — e.g., through trainings and access to our learning platform, Masterplan.
• Excellent networking opportunities — e.g., at our welcome days or after-work events.
• Work on equal footing — e.g., thanks to our informal first-name culture and mutual feedback.
• Attractive compensation — from €1,200 gross for 20 hrs/week, 12 paid vacation days (3-day week), and additional perks such as Corporate Benefits from reputable providers.