Customer Service Representative building trusting relationships with veterinary clinics and providing compassionate service. Safely handling pets and managing customer needs effectively.
About the role
- Call Center Customer Care Representative providing operational support for Marines and families. Requires a high school diploma and 1 year experience in call center operations.
Responsibilities
- Conduct interviews with every Marine and family member contacted by the Call Center
- Through the interview process, assess their current situation
- Provide information and resources to assist with needs as well as possible benefits and entitlements available
- Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs
- Capture the essence of concerns and needs within the call center database
- Conduct telephonic outreach to those Marines on the outreach list
- Contributes to achievement of the Mission and Vision of our organization
- Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
- Continuous Improvement – Acts to constantly improve the of customer satisfaction in both individual and teamwork processes
- Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer
- Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member
Requirements
- Favorable T-3, T-3R or NACLC adjudication
- A high school diploma and a minimum of 1 year experience in call center operations or related field preferred
- Knowledge and understanding of a wide range of call center operational requirements relative to resource allocation and benefits delivery preferred
- Demonstrated knowledge of Marine Corps culture and/or Marine Corps experience is preferred
- Strong organizational, time-management and communication skills
- Excellent verbal, interpersonal and written communication skills
- Familiarity with the military and veteran community programs a plus
- Must be able to pass a federal background check
- This is a shift work position
Benefits
- Expert care coordination program
- Support for those who serve others
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