RK
Leitung Vertrieb & Kundenbetreuung mit strategischer und operativer Verantwortung für Privat - und Gewerbekunden. Führung des Teams und Sicherstellung von Umsatz - und Servicezielen.
About the role
- Customer Experience Lead at Gemini facilitating customer service operations and team development. Actively manages complex customer requests and supports onboarding through training initiatives.
Responsibilities
- Individually manages, guides and supports team members through workflows and complex customer requests using expansive product, process and sales knowledge.
- Conducts and coordinates on-the-floor training for customer experience team members to support onboarding and ongoing education.
- Measures, reports and evaluates team metrics such as KPI’s and workload.
- Observes, reviews, and analyzes processes to identify inefficiencies and areas where improvements could be made.
- Act as communication bridge across sales, production, layout, and leadership.
- Represents the team in internal communications such as huddles, feedback loops, and reviews.
- Partners with internal stakeholders to provide advanced product and customer support.
- Participates in quality investigations and process improvements.
- Travels occasionally as requested to support key customer experiences such as trade shows, customer visits, or plant tours.
- Assists leaders with departmental goals, escalations, and projects.
Requirements
- Bachelor’s degree in economics, marketing, business, or a related field.
- 3 – 5 years of sales or customer service experience, including experience as a leader or informal leader/mentor.
- Proven ability to provide guidance and coaching to team members.
- Advanced technical knowledge across multiple product lines.
- Proficient and professional in interpersonal, written and verbal communication skills related to problem resolution, process improvement, and instruction.
- Ability to balance individual workload with coaching/team responsibilities.
- Partners with supervision to address team member issues, provide coaching, and support performance management.
- Displays a high aptitude for change and is a positive influence on team dynamics.
- Manages team escalations internally and externally to achieve positive resolution.
Benefits
- $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
- 4% Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
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