Functional SCM Application Management Consultant responsible for enhancing and optimizing Supply Chain Management modules. Collaborating with cross - functional teams in a hybrid work environment.
About the role
- Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning.
- Develop and maintain strong working relationships with partners.
- Establish staff plans and/or capacity requirements based on data and analytics.
- Maintain comprehensive knowledge of staffing model inputs and methodology.
- Work closely with Operations business partners in the development of work process time standards.
- Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.
- Conduct detailed variance analytics and identify key business drivers of change.
- Research, forecast and report on demand drivers.
- Review forecast for accuracy and make proactive changes to minimize variances.
- Influence and negotiate with business partners and colleagues.
- Clearly articulate points of view and provide compelling rationale to influence decisions.
- Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis.
- Respond to 'what-if' scenarios, cost benefit requests, and other projects that have staffing implications.
- Able to quantify implications of initiatives on staffing needs.
- Understand the interrelationship between model variables and the impact to service level commitments.
- Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels.
- Assess risk and opportunities.
- Develop and maintain expertise in business process.
- Be able to translate into working staff model that allows the isolation of impacts of change in variables.
- Participate in model optimization techniques that drive efficiency and optimize resource utilization.
- Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years.
- Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.
Requirements
- Experience in constructing quantitative analysis
- Long term workforce modeling
- Service Operations/Contact Center and/or business forecasting experience
- Bachelor’s Degree preferred
- Strong quantitative and mathematical skills
- Possesses strong to advanced MS EXCEL skills.
- Familiarity with IEX and workforce planning tools
- Adept in data mining, data analysis, and data presentation.
- Able to identify relevant data and data sources to provide meaningful analysis.
- Strong analytical, critical-thinking, and problem-solving skills.
- Effective written and verbal communication skills a must.
- Able to influence and negotiate with business partners and colleagues openly.
- Can clearly articulate points of view and provides compelling rationale to influence decisions.
- Able to articulate end-to-end business processes.
- Possesses strong to advanced EXCEL skills
- Demonstrated ability to solve complex problems, as well as understand/analyze data.
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
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