Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
About the role
- Claims Specialist managing moderate to high complexity commercial claims at CNA. Providing exceptional customer service and maintaining compliance with regulatory requirements.
Responsibilities
- Manages an inventory of moderate to high complexity and exposure commercial claims
- Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
- Verifies coverage and establishes timely and adequate reserves
- Conducts focused investigation to determine compensability, liability and covered damages
- Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts
- Authorizes and ensures claim disbursements within authority limit
- Contributes to expense management by timely and accurately resolving claims
- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
- Achieves quality standards on every file by following all company guidelines
- Maintains compliance with state/local regulatory requirements
Requirements
- Bachelor's Degree or equivalent experience
- California Workers Compensation experience
- Typically, a minimum four years of relevant experience, preferably in claim handling
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Professional designations are a plus (e.g. CPCU)
Benefits
- Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals
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