Claims Specialist managing moderate to high complexity commercial claims at CNA. Providing exceptional customer service and maintaining compliance with regulatory requirements.
Responsibilities
Manages an inventory of moderate to high complexity and exposure commercial claims
Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
Verifies coverage and establishes timely and adequate reserves
Conducts focused investigation to determine compensability, liability and covered damages
Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts
Authorizes and ensures claim disbursements within authority limit
Contributes to expense management by timely and accurately resolving claims
Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
Achieves quality standards on every file by following all company guidelines
Maintains compliance with state/local regulatory requirements
Requirements
Bachelor's Degree or equivalent experience
California Workers Compensation experience
Typically, a minimum four years of relevant experience, preferably in claim handling
Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations are a plus (e.g. CPCU)
Benefits
Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals
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