VP of Service managing operations, customer satisfaction, and business growth at NextGen Security. Leading service department operations and ensuring excellence across the West division.
About the role
- Vice President of Solutions Consulting for Genesys driving growth strategies and leading a senior consulting team in North America. Transforming customer experiences through AI and innovation in the tech sector.
Responsibilities
- Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives.
- Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence.
- Drive Executive Partnership: Collaborate with Sales VPs, and senior cross-functional leaders to craft and execute regional growth strategies.
- Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions.
- Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, that demonstrate the differentiated value of the Genesys portfolio.
- Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions.
- Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization.
- Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration.
Requirements
- Residence in the Central United States (preferred for proximity to teams and markets).
- 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles.
- Proven success managing large, geographically distributed, multi-level teams.
- Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred).
- Strong proficiency in enterprise technology platforms and emerging digital experience solutions.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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