Self - Pay Operations Specialist II managing patient accounts at Ensemble Health Partners. Following up on medical records and ensuring compliance with regulatory requirements in healthcare finance.
About the role
- VP of Salesforce Strategy and Operations at On Location overseeing Salesforce initiatives and driving operational excellence. Leading strategic roadmap and AI-integrated capabilities for customer engagement and growth.
Responsibilities
- Drive the optimization, governance, and strategic roadmap of the Salesforce ecosystem
- Partner with Sales, Marketing, Service, Finance, and IT
- Oversee Salesforce platform architecture, integrations, data management, and CRM governance
- Drive process standardization and automation
- Define and own the Salesforce roadmap
- Shape the strategic roadmap to integrate emerging AI-powered automation
- Drive pilots and operationalization of AI-enabled sales, service, and marketing capabilities
- Cultivate a culture of continuous innovation, learning, and improvement
- Partner with SalesOps, Guest Services, and MarketingOps teams
- Serve as an executive champion for Agentforce and agentic AI adoption
- Establish, build, and monitor KPIs tied to AI and automation
- Ensure AI adoption aligns with ethical AI use standards
- Manage vendor relationships with Salesforce and partner ecosystem
- Manage Salesforce usage, costs, and budget
- Stay ahead of evolving Salesforce AI releases.
Requirements
- 12+ years of CRM and transformation leadership experience
- At least 8 years leading Salesforce-focused teams
- Expertise in multi-cloud Salesforce environments
- Background in leading digital transformation initiatives
- Proven track record of leading enterprise-level Salesforce implementations
- Experience collaborating with SalesOps, Guest Services, and MarketingOps teams
- Experience with Salesforce Agentforce and other agentic AI capabilities
- Knowledge of 3rd party tools and platforms (e.g., Salesloft, Amplitude)
- Understanding of AI automation design patterns
- Demonstrated ability to tie outcomes to enterprise metrics
- Expertise in Salesforce data model, automation, governance, and integration frameworks
- Expertise with automation across Salesforce
- Strong business acumen to partner effectively at the executive level
- Excellent communication, stakeholder management, and change leadership skills
- Experience implementing observability using Datadog
- Change leadership with a track record of managing cultural adoption.
- Capacity to bridge technical AI concepts and business outcomes.
Benefits
- Health care
- Retirement
- Vacation and other paid time off
- Additional offerings
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