Policy Administrator at Allianz Partners managing data - entry and analysis tasks within health and life insurance services. Focus on maintaining quality outputs and communication with stakeholders for pricing adjustments.
SI
Hybrid Lead Application Operations Engineer
Posted last month
About the role
- Lead Application Operations Engineer overseeing senior engineers in managing and supporting essential business applications at the Chief Digital Office. Ensuring optimal performance and communication with stakeholders.
Responsibilities
- Manage service components to ensure they meet business needs and performance targets
- Lead the investigation and resolution of complex incidents
- Take accountability for issues that occur and be proactive in searching for potential problems
- Initiate and monitor actions to investigate patterns and trends to resolve problems
- Effectively consult specialists where required
- Determine the appropriate remedy and assist with its implementation
- Determine preventative measures
- Take inputs and establish coherent frameworks that work
- Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
- Draft and maintain procedures and documentation
- Understand the core technical concepts related to the role, and apply them with guidance
- Identify process improvements and contribute to the definition of best practice
- Offer recommendations on the best tools and methods to use
Requirements
- Demonstrable experience leading teams in managing and supporting a diverse portfolio of business critical applications
- Expert in diagnosing and resolving issues across complex enterprise environments and multiple platforms including Windows, Linux, networking, SaaS, and AWS public cloud services
- Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile
- Communicating and Influencing (Level 4)
Benefits
- £5,000 annual DDAT pay supplement
- Flexible working options
- Hybrid working style
- Supportive and inclusive working environment
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