GMP Facility Operations Manager overseeing facility operations and ensuring Good Manufacturing Practices at Emory University. Responsible for equipment maintenance, cleaning services, and compliance with safety protocols and regulatory standards.
About the role
- Talent Operations Advisor I supporting the onboarding process for future associates at Acosta Group. Providing high-volume support and ensuring a seamless onboarding experience.
Responsibilities
- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
- Use case management tool to record inquiries and respond to inquiries within the defined Service Level Agreements (SLAs)
- Assist Talent Acquisition team to review job profiles and open requisitions as needed
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquiries/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
Requirements
- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1 year experience in a customer service or customer support role
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
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