Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- VP of Customer Success leading post-sale experience and driving revenue growth in a SaaS company. Transforming the customer experience to elevate engagement and measurable outcomes.
Responsibilities
- Drive Revenue Growth: Define and execute a strategy using SaaS post-sales mechanics
- Accelerate Time-to-Value: Redesign and own the customer lifecycle to deliver a clear, measurable ROI
- Build Customer Advocacy: Turn customer success into market impact through structured advocacy programs
- Strategic Product Partnership: Map out a new product input path to synthesize unprioritized customer feedback
- Lead with Ownership: Instill a culture of high agency and ownership
- Optimize Operations: Clear up and simplify the Sales-to-CS handoff
- Scale the Team: Lead post-sales teams through scale without adding excess headcount or tool costs
- Inspect and Expand: Inspect Quarterly Business Review motions
Requirements
- Customer Financial Fluency
- Advocacy and Growth Expertise
- Operational Fluency
- Strategic Communication
- Product Feedback Synthesis
- Experience growing NRR meaningfully at a Series A-B SaaS company
- Prior experience leading a post-sales team through scale without layering on excess headcount or tool costs
- Demonstrated history of successfully partnering with Product/Engineering to drive roadmap via customer insights
- Bonus: Familiarity with fintech, lending, or real estate workflows
Benefits
- Transformative Role
- Impact
- Industry
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