Hybrid Vice President, Client Management

Posted last month

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About the role

  • Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
  • Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
  • Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
  • Partner closely with clients to maximize the impact of CareStations in the clients’ catchment areas – local community, employee base, patient population, etc.
  • Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.
  • Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
  • Support business development and account growth, as needed.
  • Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
  • Build, mentor, and lead a high-performing Client Management team.
  • Collaborate with Sales to align client strategies with broader business objectives.
  • Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.

Requirements

  • Bachelor’s degree required; MBA or advanced degree strongly preferred.
  • 10+ years in client management, customer success, or strategic partnerships, including 2+ years at the VP+ level.
  • Proven experience managing enterprise and strategic clients in a B2B2C business model from various industries (e.g., hospitality, consumer products, consumer services, etc.).
  • Track record of driving revenue and impact through client relationships.
  • Strong commercial acumen and consultative selling mindset.
  • Excellent executive presence, communication, and stakeholder management.
  • Demonstrated success building long-term strategic partnerships.
  • Experience working in high-growth and fast-paced environments.

Benefits

  • unlimited PTO
  • paid holidays

Job title

Vice President, Client Management

Job type

Experience level

Lead

Salary

$200,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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