Vice President of Implementation overseeing deployment of OneRail’s delivery orchestration platform for enterprise customers. Leading team and ensuring technical excellence in implementations.
About the role
- Vice President of Client Management driving B2B2C client relationship strategies at OnMed. Focusing on maximizing client satisfaction and revenue growth while leading a high-performing team.
Responsibilities
- Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
- Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
- Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
- Partner closely with clients to maximize the impact of CareStations in the clients’ catchment areas – local community, employee base, patient population, etc.
- Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.
- Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
- Support business development and account growth, as needed.
- Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
- Build, mentor, and lead a high-performing Client Management team.
- Collaborate with Sales to align client strategies with broader business objectives.
- Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.
Requirements
- Bachelor’s degree required; MBA or advanced degree strongly preferred.
- 10+ years in client management, customer success, or strategic partnerships, including 2+ years at the VP+ level.
- Proven experience managing enterprise and strategic clients in a B2B2C business model from various industries (e.g., hospitality, consumer products, consumer services, etc.).
- Track record of driving revenue and impact through client relationships.
- Strong commercial acumen and consultative selling mindset.
- Excellent executive presence, communication, and stakeholder management.
- Demonstrated success building long-term strategic partnerships.
- Experience working in high-growth and fast-paced environments.
Benefits
- unlimited PTO
- paid holidays
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