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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- より良いお客さま体験と事業成長へのコミット
- お客さまに届けたい価値の実現に向けた各種部門との連携
- 定量調査・定性調査に基づく課題の特定
- 事業・プロダクト・施策の成功確率を高めるための分析と提案
- 社内の全メンバーのお客さま視点醸成の仕組作り
Requirements
- 5年以上の実務経験（サービスやプロダクトに関連するリサーチ）
- 他チームとの協業によるサービスやプロダクト改善プロジェクトの実施経験
- 調査課題の設定から分析・報告までの一連の業務を自律的に遂行できる能力
- インタビュー調査、アンケート調査、フィールド調査、ダイアリー調査の経験
- マーケット環境の理解、ニーズ特定、コンセプトテスト、ユーザビリティテスト経験
- 分析結果をステークホルダーが意思決定できる形で伝達できる能力
- ユーザの視点を理解する強い好奇心と共感力（Empathy）
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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