Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- UX Product Designer shaping digital shopping experiences for QVC, collaborating across teams and designing user-centered solutions. Key role in delivering engaging customer experiences on web and mobile apps.
Responsibilities
- Design end-to-end user experiences across web and mobile apps from product discovery through checkout
- Create user flows, wireframes, interactive prototypes, high-fidelity mockups and UX guidelines that bring clarity to design concepts and help guide development
- Translate our goals and customer needs into customer-centric interaction flows, designs, and scalable design patterns across platforms
- Leverage advanced Figma skillset to create advanced prototypes, design materials for research studies, explore motion/interaction details, and contribute to our design system
- Contribute to projects from start to finish, in some cases leading cross-functional design efforts and ensuring a cohesive user experience across platforms
- Collaborate with Product Owners, Engineers, and Tech Leads to define requirements, validate feasibility, and deliver on feature details
- Partner with the User Research team to apply insights into personas, journey maps, and design improvements
- Participate in workshops and cross-functional sessions to define priorities, agree on goals, and make informed tradeoffs.
Requirements
- Bachelor's degree in UX/UI design, HCI, or related field (or equivalent experience)
- Minimum 3 years of UX/Product Design experience, with a portfolio demonstrating expertise across web and mobile applications
- Proficiency in Figma, including advanced file management, component creation, prototyping and design system contributions
- Experience designing in Agile environments, with familiarity using Jira and sprint-based workflows
- Experience collaborating with research teams and translating insights into relevant design decisions
- Experience contributing to and leading design projects with limited guidance from senior team members
- Retail and e-commerce experience strongly preferred; Search, Product Detail design experience is a major plus
- The drive to research and incorporate software solutions and AI to support everyday workflows
Benefits
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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