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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
About the role
- Serve different client areas to understand communication needs and translate them into clear, accessible content;
- Refactor existing content, optimizing language, navigability, and user experience;
- Create new FAQ content aligned with the brand's tone of voice and UX Writing best practices;
- Ensure texts are SEO-optimized to increase the FAQ's organic reach;
- Partner with product, marketing, customer service, and digital teams to advance the customer's digital journey.
Requirements
- Bachelor's degree (completed);
- Solid experience as a UX Writer, preferably in high-volume digital channels;
- Advanced knowledge of UX Writing and microcopy best practices;
- Knowledge of SEO and practical application in digital content.
Benefits
- Diversity and inclusion
- Vibrant culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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