Claims Data Research Analyst at Everest Insurance transforming datasets into insights for strategic decision - making. Collaborating with leaders and IT partners in a hybrid environment.
About the role
- User Research Associate conducting qualitative and quantitative research to enhance product offerings at Branch. Collaborating with teams to inform product roadmap through user insights and competitive analysis.
Responsibilities
- Conduct end-to-end user research projects using qualitative approaches (in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
- Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
- Conduct targeted customer connects to investigate specific product issues and bugs
- Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap
- Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
- Coordinate local routine feature/app testing.
- Conduct market and competitor research with regular cadence to inform the team about broader trends
Requirements
- Bachelor’s Degree required
- Ability to create and execute SQL queries
- Analytical with excellent attention to detail
- Multi-tasker, organized and methodical
- Excellent problem solving skills
- You are highly entrepreneurial. You take the initiative to solve problems before they arise.
- You’ve started and/or contribute to projects you’re passionate about.
- You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
- Prior experience working with designers and product managers will be a strong asset
- Curious about using AI tools in research - for data collection, data structuring and reporting
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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