Principal UX Researcher at Fiserv driving strategy for UX research at Clover. Leading initiatives with robust qualitative and quantitative research methods for better insights.
About the role
- User Experience Squad Lead at Lloyds Banking Group overseeing the design of broker experiences through a multidisciplinary UX/UI team. Transforming customer needs into impactful designs in a dynamic banking environment.
Responsibilities
- Shape and implement experience strategy for broker experiences
- Having a deep understanding of customer needs, pain points and expectations
- Understand goals and challenges in the context of business and engineering priorities
- Work with service designers to influence and develop the roadmap and overall product strategy
- Engage with leadership to understand objectives and opportunities aligned to good customer outcomes
- Provide leadership to a team of multi-disciplinary designers to support decision-making, delivery and team culture
- Establish a growth culture and build capabilities through the formal development and mentoring of team members
Requirements
- Extensive and demonstrable experience within User Experience design/Product Design
- B2B(2C) design experience preferable
- Design systems experience, including Figma expertise
- Understanding of Qual and Quant research
- Experience leading teams
- Strong stakeholder negotiation skills
- A strong strategic vision that aligns well to the overall business strategy
- Line management experience
Benefits
- A generous pension contribution of up to 15%
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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