Hybrid Patient Journey Designer – Healthcare Experience Strategist, UX

Posted yesterday

Apply now

About the role

  • Designing end-to-end patient journeys at GoMedicus. Collaborating with technology teams to enhance healthcare navigation for patients in Germany.

Responsibilities

  • You analyze how patients currently enter the system and how they should — where do drop-offs occur, where is orientation lacking?
  • You design the entire patient journey end-to-end: How does a patient find us? How do we guide them to the appropriate form of care — clinic, telemedicine, or B2B channel? What does the patient need to see and understand at each stage?
  • You develop triage logics, entry channels, and booking flows — clinically sensible, operationally feasible, and designed from the patient perspective.
  • You use AI tools and vibe-coding approaches (no-/low-code, AI-supported prototypes) to make ideas tangible quickly.
  • You validate concepts with real users — before specialists invest time.
  • You specify clear requirements for the tech team and approve implementations: the tech entity builds, you define what is truly needed.
  • You observe how patients behave today, design the target logic, specify requirements, and sign off on deliverables.
  • You work closely with the Medical Director, the Ops team, the Tech team, and the AI Office.

Requirements

  • Deep understanding of how patients navigate a care system — strategic and conceptual, not primarily from a design or tech perspective
  • Ability to translate care logic into clear concepts and prototypes — using AI tools and vibe-coding, not traditional coding or Figma
  • Basic technical understanding — you don’t have to code, but you know what is feasible
  • Independent, solution-oriented working style and a strong startup DNA
  • Conceptual strength combined with the willingness to take ownership and execute tasks yourself
  • Nice to have: experience or solid understanding of the German healthcare system, ideally primary care or digital health applications

Benefits

  • Competitive salary, fixed + variable (role-dependent)
  • Company pension plan with a 20% employer contribution
  • Monthly voucher — freely redeemable
  • Corporate benefits with well-known brands

Job title

Patient Journey Designer – Healthcare Experience Strategist, UX

Job type

Experience level

Mid levelSenior

Salary

€60,000 - €75,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job