Unified Communications Engineer at Leidos providing UCC support and engineering design for HHS. Collaborating on planning, implementation, and support of communications solutions.
Responsibilities
Provide ongoing engineering support for the customer’s Unified Communications and Collaborations (UCC) solution
Support the planning and refresh of government-furnished UCC assets based on the customer’s standard refresh cycle
Conduct UCC Engineering Planning
Develop and deliver recommendations for improving the current UCC architecture and technology solutions
Develop and deliver a product roadmap for the UCC solution
Conduct UCC Engineering Design and Implementation
Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment
Provide UCC Tier 3 support in coordination with the Service Desk
Deliver root cause analysis document for each Severity 1 incident
Requirements
Bachelor’s degree or equivalent
Six (6) years of general experience
Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance
Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment
Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms
Experience with VMware products including Esxi, vCenter, and vSphere
Experience with Cisco Telepresence products including Suite
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