Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
About the role
- Client Support Analyst at GTreasury providing Tier 1 support for treasury management software customers. Troubleshooting issues and collaborating with various teams to enhance service delivery.
Responsibilities
- Act as Tier 1 support for all client related issues (both internal and external)
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Work with teams of Account Managers, Solutions Team members and TechOps if issues are complicated and require internal resources to resolve
- Become intimately familiar with how clients are set up using the client support handover documents as reference
- Manage RSA and Symantec credentials
- Troubleshooting Payment Format/Extract Issues
- Troubleshooting Connectivity Issues (both inbound and outbound)
- Troubleshooting Alliance Lite 2 Issues
- Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
- Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education both via internal and external resources
- Identifies and communicates possible improvements in the work process for clients and peers
- Performs other duties as assigned by immediate supervisor or upper management
Requirements
- Experience working in technical customer service or technical environments supporting complex software solutions preferred
- Strong understanding of financial theory, treasury, banking or accounting practices preferred
- Experience supporting application for a large-scale SaaS software provider
- Experience with configuration management tools (RSA/Symantec) is nice to have
- Experience with SQL queries and reporting tools is nice to have
- Sound general technical experience and applicable knowledge
Benefits
- Great benefits, culture, and the ability to work remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.
Application Support Analyst responsible for end user support and system documentation at NiSource. Proactively resolving issues and contributing to Service Level Agreements while working closely with service providers.
IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
Customer Support Analyst delivering fast and helpful product support at SafetyCulture. Guiding users to solve complex issues and improve their experience with the platform.
Software Support Analyst I responsible for providing technical support to clients for proprietary software applications. Involves troubleshooting, client interaction, and team collaboration in a supportive environment.
Technical Support Specialist blending financial expertise with Generative AI for Payroll and Accounts Payable. Supporting global construction partners by improving software experiences and customer reliability.
Technical Specialist providing advanced consultation and support for client workflows at LSEG. Managing complex technical queries and contributing to product release rollouts while mentoring junior staff.