Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
About the role
- Client Support Analyst at GTreasury providing Tier 1 support for treasury management software customers. Troubleshooting issues and collaborating with various teams to enhance service delivery.
Responsibilities
- Act as Tier 1 support for all client related issues (both internal and external)
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Work with teams of Account Managers, Solutions Team members and TechOps if issues are complicated and require internal resources to resolve
- Become intimately familiar with how clients are set up using the client support handover documents as reference
- Manage RSA and Symantec credentials
- Troubleshooting Payment Format/Extract Issues
- Troubleshooting Connectivity Issues (both inbound and outbound)
- Troubleshooting Alliance Lite 2 Issues
- Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
- Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education both via internal and external resources
- Identifies and communicates possible improvements in the work process for clients and peers
- Performs other duties as assigned by immediate supervisor or upper management
Requirements
- Experience working in technical customer service or technical environments supporting complex software solutions preferred
- Strong understanding of financial theory, treasury, banking or accounting practices preferred
- Experience supporting application for a large-scale SaaS software provider
- Experience with configuration management tools (RSA/Symantec) is nice to have
- Experience with SQL queries and reporting tools is nice to have
- Sound general technical experience and applicable knowledge
Benefits
- Great benefits, culture, and the ability to work remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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