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TNG Stadtnetz GmbHNOC Technician, Network Operations Center
NOC - Techniker:in ensuring the operation of the internet network at TNG Stadtnetz GmbH. Collaborating with team members to handle incidents and optimize network performance.
About the role
- Troubleshoot escalated issues with external customers and network/telecom providers
- Act as liaison between the customer and other internal teams to drive issues to resolution
- Configure routers, firewalls, switches, APs and NIDs using standard and non-standard templates
- Perform circuit, router, switch, AP and firewall managed service requests for new and existing customers
- Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports
- Investigate and complete reason for outage (RFO) reports on all network outages
- Utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks
- Document all pertinent information within the trouble ticket system related to troubleshooting and updates
- Provide written and verbal communication with internal and external customers based on requests, troubleshooting and updates
- Analyze, recommend, and implement troubleshooting steps to resolve network issues or network performance
- Provide hands on support to Tier 1 in addressing complex network troubleshooting
- Assist in technical training and technical ticket review/post mortem analysis
- Accept call overflows for frontline NOC support team during major outages
- Understand/possess CCNP/JNCIP level knowledge or equivalent certifications (NSE4-NSE7 or NRS1)
Requirements
- Bachelor's Degree in computer science or related field (preferred)
- Minimum seven (7) years’ experience working in LAN/WAN implementation or support role
- Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs
- Extensive experience in configuring, implementing, and maintaining a high availability network environment
- CCNP/CCSP level equivalent experience is a must
- Certification on CISCO CCNP and above, LINUX, MCITP, Python, Fortinet NSE 4 and above or similar (preferred)
- Advanced level knowledge of TCP/IP and UDP
- Advanced level of knowledge of routing protocols such as BGP, IBGP and OSPF
- Strong working knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS and MPLS network principles
- Robust knowledge of LAN/WAN technologies and topologies
- Proficient in documenting processes and monitoring performance metrics
- Strong troubleshooting skills of large network deployment
- Exceptional written and verbal communication skills
- Exceptional analytical and problem-solving skills
- Strong interpersonal skills and ability to communicate with peers, managers, customers, vendors
- Excellent critical thinking and decision-making skills; ability to organize and prioritize multiple tasks
- Ability to maintain confidentiality and strong attention to detail
- Flexible to work shift hours and be available for one weekend day (Sat or Sun)
Benefits
- We provide an array of options to connect you to the support you need when it matters most
- Expert guidance for benefits and support
- Always-on tools that are personalized to meet the needs of your reality
- Support to help you physically, financially and emotionally through big milestones and everyday life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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