Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.
AI
Hybrid Técnico/a de Aprovisionamiento y Operaciones de Telecomunicaciones
Posted 3 months ago
About the role
- Provisioning & Telecom Operations Specialist managing service activation and customer support tasks. Addressing issues and coordinating with partners to maintain service quality in a dynamic environment.
Responsibilities
- Gestionar la provisión y activación de servicios móviles (prepago/postpago/eSIM) y de línea fija (TV cuando sea aplicable).
- Coordinar la gestión de SIM/eSIM, portabilidad de números y activación técnica a través de plataformas MVNE/MNO.
- Monitorear órdenes de servicio, tickets de clientes y resolver discrepancias en facturación, cobros o provisión.
- Apoyar al equipo de atención al cliente con escalaciones y resolución de problemas en backend.
- Gestionar suspensiones, reactivaciones y desconexiones de servicios según solicitudes de clientes o estado de crédito.
- Asegurar la entrada precisa de datos y actualizaciones en CRM y sistemas de facturación.
- Colaborar con MNO, socios de infraestructura y proveedores para solucionar problemas de servicio.
- Ejecutar revisiones periódicas de consistencia de datos entre plataformas MVNO y la red principal del MNO.
Requirements
- Más de 2 años de experiencia en operaciones de telecomunicaciones o soporte al cliente (preferiblemente en MVNO/MNO - empresas de operadores móviles virtuales).
- Familiaridad con sistemas de provisión de telecomunicaciones, CRM y herramientas de facturación.
- Fuertes habilidades de resolución de problemas y atención al detalle.
- Capacidad para trabajar con múltiples partes interesadas (equipos técnicos, MNO, atención al cliente).
- Excelentes habilidades de comunicación y documentación.
Benefits
- Contrato directo con la empresa.
- Salario competitivo.
- Herramientas y formación para apoyar tu éxito y desarrollo.
- Un entorno laboral dinámico e internacional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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