Operations Specialist at papernest optimizing business line performance and collaborating across teams. Driving sales growth and improving operational systems in a diverse environment.
About the role
- Claims Operations Associate at OpenPayd managing client claims and ensuring compliance in a hybrid setup. Contributing to portfolio management and effective client communication.
Responsibilities
- Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements, contributing to / updating relevant SOPs where needed.
- Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
- Investigate and evaluate claims to determine coverage and liability
- Communicate effectively with OpenPayd's corporate clients, Legal team, and other stakeholders(including external stakeholders).
- Ensure all claims are handled in compliance with company policies and industry regulations.
- Undertaking detailed fact finds, paying great attention to detail.
- Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
- Identify and report any potential fraud or suspicious activity.
- Assessing any (potential) complaint, escalated via the supported communication channels and handle it according to Company’s internal complaints handling process;
- Assessing the details and validity of a complaint;
- Preparing a final response to the complainant, as per the internal complaints handling procedures;
- Compiling complaint statistics and trends analysis to senior management as required.
Requirements
- Excellent command of English (C1) is a must – both written and spoken
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
- Previous experience in claims or complaints handling
- Ability to process information from a variety of sources and be confident in suggesting a course of action, whilst also being able to ask colleagues for input.
- Strong communication skills and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Benefits
- Health Insurance
- MultiSport card subsidised
- Discretionary Annual Bonus Scheme
- Personal Training allowance
- 25 days annual leave plus bank holidays and an extra day for your birthday
- Extended leave for long service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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