Technical Writer collaborating with engineering teams to document AI - powered products and monitoring tools. Focusing on comprehensive content strategies and high availability documentation standards.
About the role
- Technical Writer at Upshop, creating clear documentation for a SaaS platform in food retail. Collaborating with product managers and developers to enhance user experience.
Responsibilities
- Create, edit, and maintain customer-facing documentation, including knowledge base articles, release notes, and API documentation.
- Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate.
- Manage multiple documentation projects simultaneously, meeting deliverables.
- Maintain and update existing documentation to keep it accurate, organized and consistent across all documents.
Requirements
- 2–5 years of experience as a technical writer, documentation writer or in a related documentation role.
- Bachelor’s degree in English, Communications, Technical Writing, or a related field — or equivalent professional experience (a technical background is a plus).
- Ability to translate complex topics into understandable, digestible pieces.
- Strong writing and editing skills with a focus on clarity and usability.
- Well organized, with analytical skills and the ability to troubleshoot and problem-solve.
- Excellent listening and communication skills.
- Experience with common authoring tools (e.g., Stoplight, ReleaseNotes.io, TechSmith).
- Ability to work independently and collaborate effectively with cross-functional teams.
- Comfortable in learning technical concepts quickly and explaining them to varied audiences.
Benefits
- Hybrid Opportunity
- Competitive salary
- Employer-matched 401(k) plan
- Attractive paid time off policy
- Career growth and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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