Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
About the role
- Technical Writer translating complex technical systems into clear documentation. Collaborating closely with engineers and product managers to support technical content needs.
Responsibilities
- Write and maintain user-facing documentation, including tutorials, API references, and how-to guides.
- Collaborate with engineers and product managers to ensure accuracy and clarity in all technical content.
- Apply and uphold standards from the Google Documentation Style Guide and Diátaxis framework.
- Use GitHub flow and version control best practices to manage documentation updates.
- Continuously improve structure, navigation, and discoverability across the documentation site.
- Translate technical details into clear explanations that help engineers onboard quickly and use Sift effectively.
Requirements
- Bachelor's degree in Technical Communication, English, Computer Science, or Engineering.
- 2+ years of experience in technical writing, preferably in software, developer tools, or technology-driven industries.
- Experience working with gRPC APIs, including documenting service definitions, message structures, and best practices for client/server integration.
- Proficiency in Python and familiarity with software development workflows, APIs, and modern engineering tools.
- Demonstrated experience creating and maintaining documentation such as API references, user manuals, tutorials, and technical specifications.
- Strong command of documentation and markup tools such as Markdown, Material for MkDocs, FumaDocs, Docusaurus, or Mintlify.
- Hands-on experience with documentation tools such as Git/GitHub.
- Deep understanding of documentation frameworks such as the Google Developer Documentation Style Guide and the Diátaxis framework.
- Excellent collaboration skills, with the ability to work cross-functionally with engineering, product, and marketing teams.
- Strong execution mindset: organized, detail-oriented, and able to manage multiple documentation projects under changing requirements and deadlines.
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