By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Provides case status updates to management and end-users
Supports and maintains effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action.
Requirements
Bachelors degree or 2-3 years experience
Experience providing face to face support to a corporate customer base
Supporting Microsoft O365 Suite
VPN-Remote Connectivity
Mobile Device Management
Active Directory
Benefits
Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
Agency and Legislation Analyst at Government of Alberta supporting agency governance and legislative initiatives. Responsible for research, analysis, and compliance in the Mental Health and Addiction ministry.
Project Delivery Analyst III in engineering and professional services firm specializing in architecture, engineering, and automation. Focused on project delivery, continuous improvement, and collaboration in a team environment
Senior System Analyst driving AI - driven transformation in finance processes for a 500+ staff Finance Group. Leading initiatives in business process reengineering, AI application integration, and operational efficiency.
Energy Analyst II responsible for public utility consumption data analysis at ENFRA. Interacts with clients and contractors for reviewing energy efficiency opportunities.
Finance Analyst managing financial projects for research institution. Conducting project management tasks and ensuring compliance with financial regulations.
Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.
Sr. Analyst responsible for creating accurate demand forecasts in the IDP Planning department. Collaborating with marketing, sales, and finance teams to optimize inventory and reduce waste.
Senior Analyst performing credit analysis for Retail and Consumer sector at Fitch Ratings. Collaborating with teams on financial modeling and presentations.