Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Technical Services Analyst providing IT support, troubleshooting and service to employees. Working with Microsoft O365 and related technologies in a supportive, flexible environment.
Responsibilities
- By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
- Exercises judgment within defined procedures and practices to determine appropriate action.
Requirements
- Bachelors degree or 2-3 years experience
- Experience providing face to face support to a corporate customer base
- Supporting Microsoft O365 Suite
- VPN-Remote Connectivity
- Mobile Device Management
- Active Directory
Benefits
- Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Financial and professional development support for CPA candidates and members
- Employee stock ownership and RRSP matching programs
- Lifestyle rewards program
- Flexible work options
- Performance driven organization with many opportunities for advancement
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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