As a Product Mapping Analyst, you will ensure accurate assignment of retail products to internal categories. Collaborate with teams to support product classification systems and meet customer requirements.
About the role
- Customer Reliability Analyst responsible for monitoring and improving electric distribution reliability. Collaborate and analyze performance metrics to enhance customer experience.
Responsibilities
- Monitor and improve customer-level reliability across the electric distribution system
- Identify reliability risks and analyze circuit performance
- Trigger investigative and mitigation actions such as drone inspections
- Collaborate with internal teams to improve circuit reliability and track mitigation strategies
Requirements
- 4 years of experience in IT systems support with High School Diploma or GED
- 2 years of experience in IT systems support with Associates Degree in business or IT
- 0 years of experience in IT systems support with Bachelor's Degree in business or IT
- Programming & Data Analysis: Python, R, SQL
- Visualization & Reporting Tools: Power BI
- Cloud & Data Platforms: Databricks, Amazon SageMaker
- Familiarity with GIS, MACSS (Customer Information System), Storms, Microsoft Office Suite, Oracle Databases, Hadoop
Benefits
- Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
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